Privacy Policy

Jimglo LLC ("Company," "we," "us," or "our") operates the website jimglo.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, submit information through our forms, or interact with our communications.

By accessing or using our Site, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular individual or device ("Personal Information").

A. Information You Voluntarily Provide to Us

When you fill out forms, schedule appointments, request quotes, sign up for newsletters, or interact with chat widgets on our Site, we may collect:

• Contact Data: First and last name, email address, phone number, and mailing address.
• Business/Inquiry Data: Company name, project details, service preferences, and any other information you choose to include in your messages or form submissions.
• Appointment & Communication Data: Scheduled call times, call recordings (where permitted by law), SMS/text message history, and email correspondence.

B. Information Collected Automatically

When you visit our Site, our servers and third-party tracking technologies automatically collect certain technical data ("Usage Data"), including:

• Device & Network Data: Your IP address, browser type and version, operating system, device type, and unique device identifiers.
• Interaction Data: Pages viewed, time and date of your visit, time spent on pages, clickstream data, referring URLs, and how you interact with our forms and page elements.

2. How We Use Your Information

We use the Personal Information we collect for the following business purposes:

• To Provide Services & Respond to Inquiries: To process your form submissions, schedule appointments, provide customer support, and fulfill requests for information or services.
• To Communicate With You: To send administrative updates, appointment reminders, transactional notifications, and marketing communications via email, phone, or SMS/text message (subject to your consent).
• To Improve Our Site: To analyze user behavior, diagnose technical issues, optimize site speed, and improve the layout and content of jimglo.com.
• For Marketing & Retargeting: To measure the effectiveness of our advertising campaigns, build custom or lookalike audiences, and deliver targeted advertisements on third-party platforms (such as Facebook and Instagram).
• Security & Legal Compliance: To protect our Site against fraud, unauthorized access, and security threats, and to comply with applicable legal obligations.

3. Our Technology Stack & Third-Party Service Providers

We share your Personal Information with trusted third-party service providers that power our website infrastructure, customer relationship management (CRM), analytics, and advertising. Below is how our specific technology stack processes your data:

Website Hosting & Infrastructure Providers: We use third-party cloud hosting and content delivery networks to host our Site securely, process server logs, and deliver website content.

CRM, Communications & Marketing Automation Providers: Information you submit through our forms, calendar booking widgets, or chat tools is processed and stored via our third-party customer relationship management (CRM) and telecommunications software providers to help us manage customer inquiries, appointments, and email/SMS communications.

Google Analytics: We use Google Analytics to understand how visitors engage with our Site. Google Analytics uses cookies to collect data such as your IP address, session duration, and pages visited. To learn more, see How Google uses information from sites or apps that use our services, or opt out using the Google Analytics Opt-out Browser Add-on.

Advertising Partners (Meta): We use third-party advertising tools, including the Meta Pixel, which use cookies, web beacons, and similar technologies to collect or receive information from our Site and elsewhere on the internet. They use that information to provide measurement services and target ads on platforms like Facebook and Instagram.

4. Cookies and Tracking Technologies

We and our third-party partners use cookies, pixels, and local storage technologies to operate our Site, remember your preferences, analyze traffic, and track marketing conversions.

• Strictly Necessary Cookies: Used to ensure site security, load balancing, and basic website functionality.
• Functional Cookies: Used to track session history, attribute lead sources, and remember your interactions with our forms, chat widgets, or booking calendars.
• Analytics & Advertising Cookies: Used by analytics and advertising providers (such as Google and Meta) to distinguish unique users, measure campaign performance, and deliver relevant advertisements across devices.

How to Control Cookies: Most web browsers allow you to block or delete cookies through your browser settings. You may also opt out of the collection and use of information for ad targeting by visiting the Digital Advertising Alliance (DAA) Opt-Out Page or the Network Advertising Initiative (NAI) Opt-Out Page.

5. SMS/Text Messaging & A2P 10DLC Compliance

Note: This section is strictly required by cellular carriers if you use GoHighLevel to send automated or manual text messages.

If you provide your mobile phone number on our Site and opt in to receive SMS or MMS text messages from us:

• No Third-Party Sharing of Mobile Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or technical infrastructure (e.g., GoHighLevel and telecommunication carriers), is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Opting Out: You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. If you require assistance, reply HELP or contact us at [Insert Support Email].
• Message Frequency & Rates: Message frequency varies based on your interactions with us. Standard message and data rates may apply depending on your mobile carrier plan.

6. Data Retention and Security

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, maintain our business relationship with you, or comply with legal, tax, or accounting requirements.

We implement reasonable administrative, technical, and physical security measures (including SSL/TLS encryption) to protect your Personal Information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

7. Your Privacy Rights

Depending on your location (including residents of California, Virginia, Colorado, Connecticut, Texas, and the European Economic Area/UK), you may have specific rights regarding your Personal Information:

• Right to Access / Know: Request details about the categories and specific pieces of Personal Information we have collected about you.
• Right to Correction: Request that we correct inaccurate Personal Information we hold about you.
• Right to Deletion: Request that we delete your Personal Information, subject to certain legal exceptions.
• Right to Opt-Out of "Sale" or "Sharing" (Targeted Advertising): Under certain U.S. state privacy laws (like the CCPA/CPRA), the use of third-party advertising cookies and pixels (such as the Meta Pixel and Google Analytics advertising features) may be considered a "sale" or "sharing" of Personal Information for cross-context behavioral advertising. You have the right to opt out of this tracking via our cookie preferences banner or by contacting us directly.
• Right to Withdraw Consent: Where we rely on your consent to process your data (such as email or SMS marketing), you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details in Section 10. We will not discriminate against you for exercising your privacy rights.

8. Children's Privacy

Our Site and services are not directed to individuals under the age of 18 (or 13 under COPPA). We do not knowingly collect Personal Information from children. If we become aware that we have inadvertently collected Personal Information from a child, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our technology stack, business practices, or legal requirements. Any updates will be posted on this page with an updated "Last Updated" date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Jimglo Trailers 

Website: https://jimglo.com

Email: tim@jimglo.com

Phone: 520-384-4564

Mailing Address: 4626 W. English Drive Golden Valley, AZ 86413

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